Warranty & Legal Info

Updated 21st October 2025

Parts Warranty
Most new parts sold by Rimmer Bros are warranted against defects in materials and workmanship for 24 months or 24,000 miles (whichever occurs first) from the date of invoice. For items covered under a 12-month warranty, this is limited to 12 months or 12,000 miles (whichever occurs first). You should contact us immediately if a potential warranty situation arises. You will need to complete and submit a Warranty Claim Form for us to proceed. You can do so using our online service below, or alternatively via our customer services team. We will reply with a Returns Authorisation Number, which you should reference on the back of your invoice when returning the item.

Please note that the defective item must be returned and received by us, before your claim can be processed.
All parts returned under warranty are subject to a physical inspection. This may involve returning the part to our supplier for inspection. Please ensure that all returned goods are adequately packaged to avoid damage in transit and obtain a proof of shipment.

Raise an On-line warranty claim
You can Click here to raise and submit an On-line warranty claim.
Upon submission, a member of our Customer Services Team will review your claim and provide you with a Returns Authorisation Number, which you should reference on the back of your invoice when returning the item.



Raise a claim with our Customer Service Team
If you prefer to speak with one of our agents, you can contact our Customer Service Team, who will be happy to guide you through the warranty process. You can either complete the online warranty claim form together, or alternatively you can download and print the warranty claim form here, for insertion into your returned parcel.

To contact customer services:
Tel: +44(0)1522 568000 - UK & Rest of World
Tel: 1-855-746-2767 Toll Free - USA/Canada (During UK Office Hours)
Email: customer.services@rimmerbros.com
To chat with a customer service representative please use the Chat Icon in the bottom right corner of our website.

Warranty Terms & Conditions
The warranty period commences from our invoice date, not from the date of installation or first use.

Warranty Coverage
If a part is found to be defective within the warranty period, we will, at our discretion:
  • Repair or replace the defective item, or
  • Issue a refund for the purchase price of the defective item
  • Reimbursement will be made via the original payment method. Reasonable return postage costs will also be covered, provided proof of the cost is supplied (using the standard or least expensive method only).
How to Submit a Warranty Claim
To initiate a warranty claim, you must:
  • Complete and submit a Warranty Claim or Returns Request Form (available online or via our customer service teams)
  • Receive a Returns Authorisation Number
Return the item with:
  • The Authorisation Number referenced
  • Adequate packaging and proof of shipment
  • We cannot process claims without proper documentation or invoice details.
Inspection and Testing
All warranty returns are subject to physical inspection and, where necessary, testing. This may include returning the part to the original manufacturer or supplier. Electrical items will be tested; if found functional, no refund or replacement will be issued.

Warranty Exclusions
This warranty does not cover:
Consequential loss or expenses (e.g., recovery costs, car hire, garage labour, or re-delivery)
Or failures due to:
  • Incorrect installation
  • Misuse or neglect
  • Use in motorsport, competition, rally, track events, or other motorsport events
  • Modifications, alterations, or adaptations to the part
  • Failure of related components
Warranty Duration Exceptions – 12 Months or 12,000 Miles (Whichever First)
The following items are covered by a 12-month / 12,000-mile warranty only:
  • All superchargers, supercharger components and hardware
  • Genuine JLR and Genuine MG Rover products
  • Reconditioned Items
  • Moss Miata products
  • Robin’s products
  • Car Capsule products
Additional Terms
  • Any part replaced or repaired under warranty will only benefit from the balance of the warranty cover remaining from the original purchase date.
  • The warranty is non-transferable.
  • Acceptance of goods is deemed acceptance of these terms.
  • The warranties are in addition to, and do not affect, your statutory consumer rights
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not any consequential loss or cost, eg garage labour, recovery costs, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by misuse, neglect, overheating, incorrect installation or failure of a related component.

Any part replaced or repaired under warranty, will only benefit from the balance of the warranty cover remaining from the original purchase date. The Warranty is not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranty is in addition to and does not affect your statutory consumer rights.

Please Note - Overseas Markets:
Our Website and catalogues predominantly cover UK and European models. Whilst many parts are common to rest of the world markets, there are sometimes specific parts for certain countries that are different to those listed. If unsure, please contact us quoting your full VIN number prior to purchasing and we will confirm suitability.

Legal Info
Errors & Omissions Excepted. We try to keep this website as accurate as possible. Please tell us if you think something is wrong. All parts offered subject to availability. All part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only and are not necessarily an exact representation of the goods supplied. Photograph's of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions - due to circumstances beyond our control - when specifications are changed, or when goods become temporarily unavailable.

Certain part numbers may have been superseded to an alternative number when a later version or updated specification is offered.

© Copyright Rimmer Bros. All rights reserved. No part of this website may be copied, reproduced, stored in any retrieval system, communicated or transmitted in any form or by any means, including Electronic, Mechanical or otherwise, without prior written permission from Rimmer Bros Ltd.

Registered in England No. 2155394.

VAT Nos. GB495418063 EORI No. GB495418063000

IOSS IM2500019340

NO 2035235 GST Nos. AU 3000 1318 1512 NZ 130-667-848.

All trademarks, logos, illustrations and photographs used by kind permission of their registered owners.

All Part Numbers used are either the property of British Motor Heritage, Jaguar Land Rover, Xpart or Rimmer Bros Ltd, and may not be used without explicit written permission.

© British Motor Heritage Ltd. All rights reserved All Triumph, MG , Mini and Rover SD1 trademarks, logos & line drawings are used by kind permission of their registered owner(s). Illustrations reproduced by permission of British Motor Heritage Ltd.

© Xpart Limited. All rights reserved. All MG Rover trademarks, logos & line drawings are used by kind permission of their registered owner(s). Illustrations reproduced by permission of Xpart Ltd.

Errors & Omissions excepted. Rimmer Bros.
Warranty & Legal Info

Updated 21st October 2025

Parts Warranty
Most new parts sold by Rimmer Bros are warranted against defects in materials and workmanship for 24 months or 24,000 miles (whichever occurs first) from the date of invoice. For items covered under a 12-month warranty, this is limited to 12 months or 12,000 miles (whichever occurs first). You should contact us immediately if a potential warranty situation arises. You will need to complete and submit a Warranty Claim Form for us to proceed. You can do so using our online service below, or alternatively via our customer services team. We will reply with a Returns Authorisation Number, which you should reference on the back of your invoice when returning the item.

Please note that the defective item must be returned and received by us, before your claim can be processed.
All parts returned under warranty are subject to a physical inspection. This may involve returning the part to our supplier for inspection. Please ensure that all returned goods are adequately packaged to avoid damage in transit and obtain a proof of shipment.

Raise an On-line warranty claim
You can Click here to raise and submit an On-line warranty claim.
Upon submission, a member of our Customer Services Team will review your claim and provide you with a Returns Authorisation Number, which you should reference on the back of your invoice when returning the item.



Raise a claim with our Customer Service Team
If you prefer to speak with one of our agents, you can contact our Customer Service Team, who will be happy to guide you through the warranty process. You can either complete the online warranty claim form together, or alternatively you can download and print the warranty claim form here, for insertion into your returned parcel.

To contact customer services:
Tel: +44(0)1522 568000 - UK & Rest of World
Tel: 1-855-746-2767 Toll Free - USA/Canada (During UK Office Hours)
Email: customer.services@rimmerbros.com
To chat with a customer service representative please use the Chat Icon in the bottom right corner of our website.

Warranty Terms & Conditions
The warranty period commences from our invoice date, not from the date of installation or first use.

Warranty Coverage
If a part is found to be defective within the warranty period, we will, at our discretion:
  • Repair or replace the defective item, or
  • Issue a refund for the purchase price of the defective item
  • Reimbursement will be made via the original payment method. Reasonable return postage costs will also be covered, provided proof of the cost is supplied (using the standard or least expensive method only).
How to Submit a Warranty Claim
To initiate a warranty claim, you must:
  • Complete and submit a Warranty Claim or Returns Request Form (available online or via our customer service teams)
  • Receive a Returns Authorisation Number
Return the item with:
  • The Authorisation Number referenced
  • Adequate packaging and proof of shipment
  • We cannot process claims without proper documentation or invoice details.
Inspection and Testing
All warranty returns are subject to physical inspection and, where necessary, testing. This may include returning the part to the original manufacturer or supplier. Electrical items will be tested; if found functional, no refund or replacement will be issued.

Warranty Exclusions
This warranty does not cover:
Consequential loss or expenses (e.g., recovery costs, car hire, garage labour, or re-delivery)
Or failures due to:
  • Incorrect installation
  • Misuse or neglect
  • Use in motorsport, competition, rally, track events, or other motorsport events
  • Modifications, alterations, or adaptations to the part
  • Failure of related components
Warranty Duration Exceptions – 12 Months or 12,000 Miles (Whichever First)
The following items are covered by a 12-month / 12,000-mile warranty only:
  • All superchargers, supercharger components and hardware
  • Genuine JLR and Genuine MG Rover products
  • Reconditioned Items
  • Moss Miata products
  • Robin’s products
  • Car Capsule products
Additional Terms
  • Any part replaced or repaired under warranty will only benefit from the balance of the warranty cover remaining from the original purchase date.
  • The warranty is non-transferable.
  • Acceptance of goods is deemed acceptance of these terms.
  • The warranties are in addition to, and do not affect, your statutory consumer rights
Although we are, by law, liable for death or personal injury caused by our proven negligence and by the Consumer Rights Act 2015, our warranty only covers the parts in question and not any consequential loss or cost, eg garage labour, recovery costs, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by misuse, neglect, overheating, incorrect installation or failure of a related component.

Any part replaced or repaired under warranty, will only benefit from the balance of the warranty cover remaining from the original purchase date. The Warranty is not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranty is in addition to and does not affect your statutory consumer rights.

Please Note - Overseas Markets:
Our Website and catalogues predominantly cover UK and European models. Whilst many parts are common to rest of the world markets, there are sometimes specific parts for certain countries that are different to those listed. If unsure, please contact us quoting your full VIN number prior to purchasing and we will confirm suitability.

Legal Info
Errors & Omissions Excepted. We try to keep this website as accurate as possible. Please tell us if you think something is wrong. All parts offered subject to availability. All part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only and are not necessarily an exact representation of the goods supplied. Photograph's of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions - due to circumstances beyond our control - when specifications are changed, or when goods become temporarily unavailable.

Certain part numbers may have been superseded to an alternative number when a later version or updated specification is offered.

© Copyright Rimmer Bros. All rights reserved. No part of this website may be copied, reproduced, stored in any retrieval system, communicated or transmitted in any form or by any means, including Electronic, Mechanical or otherwise, without prior written permission from Rimmer Bros Ltd.

Registered in England No. 2155394.

VAT Nos. GB495418063 EORI No. GB495418063000

IOSS IM2500019340

NO 2035235 GST Nos. AU 3000 1318 1512 NZ 130-667-848.

All trademarks, logos, illustrations and photographs used by kind permission of their registered owners.

All Part Numbers used are either the property of British Motor Heritage, Jaguar Land Rover, Xpart or Rimmer Bros Ltd, and may not be used without explicit written permission.

© British Motor Heritage Ltd. All rights reserved All Triumph, MG , Mini and Rover SD1 trademarks, logos & line drawings are used by kind permission of their registered owner(s). Illustrations reproduced by permission of British Motor Heritage Ltd.

© Xpart Limited. All rights reserved. All MG Rover trademarks, logos & line drawings are used by kind permission of their registered owner(s). Illustrations reproduced by permission of Xpart Ltd.

Errors & Omissions excepted. Rimmer Bros.