Customer Service
We make it easy!
Your experience as a Rimmer Bros. customer is our top priority. Our friendly Parts Advisors and Customer Service Staff are here to help!
Our
UK based call centre operates during normal UK working hours (see below for opening times). If not contacting us by telephone, we endeavour to clear all e-mails received during our working hours daily, so you should always get a prompt answer to your enquiry. For US based customers we offer a Toll Free number. Please call 1-855-746-2767 during UK Office Hours (see below for opening times). If this is inconvenient, please leave a message with your number and the best time for us to call you back – or drop us an email!
Our Shop & Sales Counter
Click & Collect is here to stay!
Due to the popularity of this service, we have decided to make this a permanent feature of the Rimmer Bros service. It is by far the most efficient method of ordering parts for collection and you can do so in complete safety. If you want to order parts and you need to collect them in person, please select this service. We now have two dedicated Click & Collect parking bays for you, right outside the showroom entrance, plus a bring to car service. We will email you when your order is ready to collect, usually within 60 minutes. Payment can be made upon collection via chip and pin. Please park in the Click & Collect marked bays, there is a phone number to call if you prefer to wait in your vehicle.
For Pre-Paid orders placed online or on the telephone, we need at least 2.5 hour’s notice prior to collection. This is to allow the order to be processed in our system, picked by our team and prepared for you. Please do not arrive early! If you are collecting an order and require further details, please call ahead (01522 568000).
We are also able to accommodate walk-in customers who have not pre-ordered however if you have a considerable list of parts required, please pre-order these online or on the phone using our 'Click & Collect' service. This will help prevent long waiting times for all customers.
Returns
Looking to make a return? No worries, we've got you covered! For detailed information on our returns process, including how to obtain a Returns Authorisation Number, what items are eligible for return and terms and conditions, please visit our
Returns page. Remember, we're here to help, so if you have any questions or need assistance, feel free to reach out to our customer service team.
To contact customer services:
Tel: +44(0)1522 568000 - UK & Rest of World
Tel: 1-855-746-2767 Toll Free - USA/Canada
(During UK Office Hours)
Email: customer.services@rimmerbros.com
To chat with a customer service representative please use the chat bubble in the bottom right corner of our website.
To place your order, make an enquiry or contact customer services:
Get Contact Number
Opening Times
| Location |
Opening Hours |
| UK Time |
Monday - Friday 8:30am - 5:30pm
Saturday - 8:30am - 1pm
Sunday - Closed (order online) |
| US Eastern Time |
Monday - Friday 3:30am - 12:30pm
Saturday - 3:30am - 8am
Sunday - Closed (order online) |
| US Pacific Time |
Monday - Friday 12:30am - 9:30am
Saturday - 12:30am - 5am
Sunday - Closed (order online) |
| Central European Time |
Monday - Friday 9:30am - 6:30pm
Saturday - 9:30am - 2pm
Sunday - Closed (order online) |
| Australian Eastern Time |
Monday - Friday 7:30pm - 04:30am
Saturday - 7:30pm - 00:00am
Sunday - Closed (order online) |
| Australian Western Time |
Monday - Friday 4:30pm - 01:30am
Saturday - 4:30pm - 9:00pm
Sunday - Closed (order online) |
NOTE: GMT timing differences may affect these hours of operation.
*UK Bank (Public) Holidays 2024
Monday 2nd January - Closed
Friday 29th March (Good Friday) - Open as usual
Monday 1st April (Easter Monday) - Closed
Monday 6th May - Closed
Monday 27th May - Closed
Monday 26th August - Closed
Wednesday 25th December - Closed
Thursday 26th December - Closed
A voice mail option operates at other times - leave a contact number and a time and we will return your call. Alternatively, send us an email, or place your order on-line.