Customer Service

We make it easy!

Your experience as a Rimmer Bros. customer is our top priority.
Our friendly Parts Advisors and Customer Service Staff are here to help!

 Our UK based call centre operates during normal UK working hours (see below for opening times). If not contacting us by telephone, we do endeavour to clear all e-mails daily so you should always get a prompt answer to your enquiry.
  
Our US based call centre was suspended on 1 May 2020 due to the demands placed on our business  following the COVID-19 pandemic. This will not affect the level of service we provide to you. Please call 1-855-746-2767 Toll Free during UK Office Hours (see below for opening times). If this is inconvenient, please leave a message with your number and the best time for us to call you back – or drop us an email ! 

Our Warehouse and Website remain fully functional. However, adjustments to our working methods is causing some delays in processing orders. We work hard to get the parts you need to you as soon as we can. Most of our suppliers are still operational, but many at reduced capacities, so some delays in supply are inevitable. We do however hold excellent stocks to maintain supply.

Our Shop & Sales Counter is closed to walk-ins. However, pre-paid customer collections (with at least two hour’s notice) can still be made without entering our building – please call ahead before setting out and for further details.

Our COVID-19 update banner at the top of our home page is updated regularly – please check for the latest information.

To contact customer services: -

Tel: +44(0)1522 568000 - UK & Rest of World

Tel: 1-855-746-2767 Toll Free - USA/Canada (During UK Office Hours)
Email: customer.services@rimmerbros.com


Opening Times

UK Time
Call Centre, Shop & Sales Counter:
Monday - Friday 8:30am-5:30pm
Saturday 8:30am-1pm
Sunday - Closed
Bank (Public) Holidays - Closed (except Good Friday)

US Eastern Time
Call Centre:
Monday - Friday 3:30am - 12:30pm
Saturday 3:30am - 8am
Sunday - Closed

US Pacific Time
Call Centre
Monday - Friday 12:30am - 9:30am
Saturday 12:30am - 5am
Sunday - Closed

NOTE: UK Bank (Public) Holidays and any GMT timing differences may affect these hours of operation.
A voice mail option operates at other times - leave a contact number and a time and we will return your call.
Alternatively, send us an email.