Customer Service

We make it easy!

Your experience as a Rimmer Bros. customer is our top priority.
Our friendly Parts Advisors and Customer Service Staff are here to help!

Our UK based call centre operates during normal UK working hours (see below for opening times). If not contacting us by telephone, we do endeavour to clear all e-mails daily so you should always get a prompt answer to your enquiry.
  
Our US based call centre was suspended on 1 May 2020 due to the demands placed on our business following the COVID-19 pandemic. This will not affect the level of service we provide to you. Please call 1-855-746-2767 Toll Free during UK Office Hours (see below for opening times). If this is inconvenient, please leave a message with your number and the best time for us to call you back – or drop us an email !  

Our Warehouse and Website remain fully functional. However, adjustments to our working methods is causing some delays in processing orders. We work hard to get the parts you need to you as soon as we can. Most of our suppliers are still operational, but many at reduced capacities, so some delays in supply are inevitable. We do however hold excellent stocks to maintain supply.

Our Shop & Sales Counter 

Covid-19 - Updated 24th January 2022

Following the UK Government announcement on the 19th of January, as of 27th January wearing a face covering in UK shops will no longer be mandatory, however it is still recommended that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet. If you're planning on visiting us in person, please be aware that we still request that you wear a face covering in our shop at all times unless you are exempt. We continue to support all of your parts needs.

Our online services remain unchanged and our expert sales staff are available to take your calls, emails and chats as usual.

Our ‘Click & Collect’ service will continue as a permanent addition to our overall service. We will email you when your order is ready to collect, usually within 60 minutes. Payment can be made upon collection via chip and pin. Please park in the Click & Collect marked bays, there is a phone number to call if you prefer to wait in your vehicle.

For Pre-Paid orders placed online or on the telephone, we need at least 2.5 hour’s notice prior to collection. This is to allow the order to be processed in our system, picked by our team and prepared for you. Please do not arrive early! If you are collecting an order and require further details, please call ahead (01522 568000).

We are able to accommodate limited numbers of walk-in customers who have not pre-ordered into the shop. Please follow our onsite rules which include a request to wear face coverings and use of hand gels. Please help to protect yourself and our staff by following any instructions given to you by our team. If you have a considerable list of parts required, please pre-order these online or on the phone using our 'Click & Collect' service. This will help prevent long waiting times for all customers. Rimmer Bros continue to operate a reduced on site workforce, we appreciate your patience.

Our COVID-19 update banner on our home page is updated regularly – please check for the latest information.

 To contact customer services: -

Tel: +44(0)1522 568000 - UK & Rest of World

Tel: 1-855-746-2767 Toll Free - USA/Canada (During UK Office Hours)

Email: customer.services@rimmerbros.com

Opening Times

UK Time
Call Centre, Shop & Sales Counter:
Monday - Friday 8:30am - 5:30pm
Saturday 8:30am - 1pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

US Eastern Time
Call Centre:
Monday - Friday 3:30am - 12:30pm
Saturday 3:30am - 8am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

US Pacific Time
Call Centre:
Monday - Friday 12:30am - 9:30am
Saturday 12:30am - 5am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Central European Time
Call Centre:
Monday - Friday 9:30am - 6:30pm
Saturday 9:30am - 2pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Australian Eastern Time
Call Centre:
Monday - Friday 7:30pm - 04:30am
Saturday - 7:30pm - 00:00am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Australian Western Time
Call Centre:
Monday - Friday 4:30pm - 01:30am
Saturday - 4:30pm - 9:00pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

NOTE: GMT timing differences may affect these hours of operation. A voice mail option operates at other times - leave a contact number and a time and we will return your call. Alternatively, send us an email, or place your order on-line.

*UK Bank (Public) Holidays 2022
Monday 3rd January - Closed
Friday 15th April (Good Friday - Open as usual)
Monday 18th April - (Phone Service Only)
Monday 2nd May - (Phone Service Only)
Thursday 2nd June - (Phone Service Only)
Friday 3rd June - (Phone Service Only)
Monday 29th August - Closed
Monday 26th December - Closed
Tuesday 27th December - Closed


NOTE: UK Bank (Public) Holidays and any GMT timing differences may affect these hours of operation.
A voice mail option operates at other times - leave a contact number and a time and we will return your call.
Alternatively, send us an email.