Customer Service

We make it easy!

Your experience as a Rimmer Bros. customer is our top priority.
Our friendly Parts Advisors and Customer Service Staff are here to help!

 Our UK based call centre operates during normal UK working hours (see below for opening times). If not contacting us by telephone, we do endeavour to clear all e-mails daily so you should always get a prompt answer to your enquiry.
  
Our US based call centre was suspended on 1 May 2020 due to the demands placed on our business  following the COVID-19 pandemic. This will not affect the level of service we provide to you. Please call 1-855-746-2767 Toll Free during UK Office Hours (see below for opening times). If this is inconvenient, please leave a message with your number and the best time for us to call you back – or drop us an email ! 

Our Warehouse and Website remain fully functional. However, adjustments to our working methods is causing some delays in processing orders. We work hard to get the parts you need to you as soon as we can. Most of our suppliers are still operational, but many at reduced capacities, so some delays in supply are inevitable. We do however hold excellent stocks to maintain supply.

Our Shop & Sales Counter 

News: Click & Collect is here to stay!

Due to the popularity of this service, we have decided to make this a permanent feature of the Rimmer Bros service.
It is by far the most efficient method of ordering parts for collection and you can do so in complete safety. If you want to order parts and you need to collect them in person, please select this service. We now have two dedicated Click & Collect parking bays for you, right outside the showroom entrance, plus a bring to car service. We will email you when your order is ready to collect, usually within 60 minutes. Payment can be made upon collection via chip and pin. Please park in the Click & Collect marked bays, there is a phone number to call if you prefer to wait in your vehicle.

For Pre-Paid orders placed online or on the telephone, we need at least 2.5 hour’s notice prior to collection. This is to allow the order to be processed in our system, picked by our team and prepared for you. Please do not arrive early! If you are collecting an order and require further details, please call ahead (01522 568000).

We are also able to accommodate walk-in customers who have not pre-ordered however if you have a considerable list of parts required, please pre-order these online or on the phone using our 'Click & Collect' service. This will help prevent long waiting times for all customers. 

 To contact customer services: -

Tel: +44(0)1522 568000 - UK & Rest of World

Tel: 1-855-746-2767 Toll Free - USA/Canada (During UK Office Hours)
Email: customer.services@rimmerbros.com


Opening Times

UK Time
Call Centre, Shop & Sales Counter:
Monday - Friday 8:30am - 5:30pm
Saturday 8:30am - 1pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

US Eastern Time
Call Centre:
Monday - Friday 3:30am - 12:30pm
Saturday 3:30am - 8am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

US Pacific Time
Call Centre:
Monday - Friday 12:30am - 9:30am
Saturday 12:30am - 5am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Central European Time
Call Centre:
Monday - Friday 9:30am - 6:30pm
Saturday 9:30am - 2pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Australian Eastern Time
Call Centre:
Monday - Friday 7:30pm - 04:30am
Saturday - 7:30pm - 00:00am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

Australian Western Time
Call Centre:
Monday - Friday 4:30pm - 01:30am
Saturday - 4:30pm - 9:00pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)

NOTE: GMT timing differences may affect these hours of operation. A voice mail option operates at other times - leave a contact number and a time and we will return your call. Alternatively, send us an email, or place your order on-line.

*UK Bank (Public) Holidays 2022
Monday 3rd January - Closed
Friday 15th April (Good Friday - Open as usual)
Monday 18th April - (Phone Service Only)
Monday 2nd May - (Phone Service Only)
Thursday 2nd June - (Phone Service Only)
Friday 3rd June - (Phone Service Only)
Monday 29th August - (Phone Service Only)
Monday 19th September - Closed
Monday 26th December - Closed
Tuesday 27th December - Closed