Customer Service
We make it easy!
Your experience as a Rimmer Bros. customer is our top priority. Our friendly Parts Advisors and Customer Service Staff are here to help!
Our
UK based call centre operates during normal UK working hours (see below for opening times). If not contacting us by telephone, we do endeavour to clear all e-mails daily so you should always get a prompt answer to your enquiry.
Our
US based call centre was suspended on 1 May 2020 due to the demands placed on our business following the COVID-19 pandemic. This will not affect the level of service we provide to you. Please call 1-855-746-2767 Toll Free during UK Office Hours (see below for opening times). If this is inconvenient, please leave a message with your number and the best time for us to call you back – or drop us an email !
Our
Warehouse and Website remain fully functional. However, adjustments to our working methods is causing some delays in processing orders. We work hard to get the parts you need to you as soon as we can. Most of our suppliers are still operational, but many at reduced capacities, so some delays in supply are inevitable. We do however hold excellent stocks to maintain supply.
Our Shop & Sales Counter
News: Click & Collect is here to stay!
Due to the popularity of this service, we have decided to make this a permanent feature of the Rimmer Bros service.
It is by far the most efficient method of ordering parts for collection and you can do so in complete safety. If you want to order parts and you need to collect them in person, please select this service. We now have two dedicated Click & Collect parking bays for you, right outside the showroom entrance, plus a bring to car service. We will email you when your order is ready to collect, usually within 60 minutes. Payment can be made upon collection via chip and pin. Please park in the Click & Collect marked bays, there is a phone number to call if you prefer to wait in your vehicle.
For Pre-Paid orders placed online or on the telephone, we need at least 2.5 hour’s notice prior to collection. This is to allow the order to be processed in our system, picked by our team and prepared for you. Please do not arrive early! If you are collecting an order and require further details, please call ahead (01522 568000).
We are also able to accommodate walk-in customers who have not pre-ordered however if you have a considerable list of parts required, please pre-order these online or on the phone using our 'Click & Collect' service. This will help prevent long waiting times for all customers.
To contact customer services: -
Tel: +44(0)1522 568000 - UK & Rest of World
Tel: 1-855-746-2767 Toll Free - USA/Canada
(During UK Office Hours)
Email: customer.services@rimmerbros.com
Opening Times
UK Time
Call Centre, Shop & Sales Counter:
Monday - Friday 8:30am - 5:30pm
Saturday 8:30am - 1pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
US Eastern Time
Call Centre:
Monday - Friday 3:30am - 12:30pm
Saturday 3:30am - 8am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
US Pacific Time
Call Centre:
Monday - Friday 12:30am - 9:30am
Saturday 12:30am - 5am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
Central European Time
Call Centre:
Monday - Friday 9:30am - 6:30pm
Saturday 9:30am - 2pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
Australian Eastern Time
Call Centre:
Monday - Friday 7:30pm - 04:30am
Saturday - 7:30pm - 00:00am
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
Australian Western Time
Call Centre:
Monday - Friday 4:30pm - 01:30am
Saturday - 4:30pm - 9:00pm
Sunday - Closed (remember you can order on-line at any time!)
Bank (Public) Holidays* - Closed (except Good Friday)
NOTE: GMT timing differences may affect these hours of operation. A voice mail option operates at other times - leave a contact number and a time and we will return your call. Alternatively, send us an email, or place your order on-line.
*UK Bank (Public) Holidays 2022
Monday 2nd January - Closed
Friday 7th April (Good Friday) - Open as usual
Monday 10th April - Closed
Monday 1st May - Closed
Monday 8th May - Closed
Monday 29th May - Closed
Monday 28th August - Closed
Monday 25th December - Closed
Tuesday 26th December - Closed
Country |
To Call Rimmer Bros |
UNITED KINGDOM |
01522 568000 |
AFGHANISTAN |
00 44 1522 568000 |
ALBANIA |
00 44 1522 568000 |
ALGERIA |
00 44 1522 568000 |
ANDORRA |
00 44 1522 568000 |
ANGOLA |
00 44 1522 568000 |
ANGUILLA |
011 44 1522 568000 |
ANTIGUA & BARBUDA |
011 44 1522 568000 |
ARGENTINA |
00 44 1522 568000 |
ARMENIA |
00 44 1522 568000 |
ARUBA |
00 44 1522 568000 |
AUSTRALIA |
0011 44 1522 568000 |
AUSTRIA |
00 44 1522 568000 |
AZERBAIJAN |
00 44 1522 568000 |
BAHAMAS |
011 44 1522 568000 |
BAHRAIN |
00 44 1522 568000 |
BANGLADESH |
00 44 1522 568000 |
BARBADOS |
011 44 1522 568000 |
BELARUS |
8~10 44 1522 568000 |
BELGIUM |
00 44 1522 568000 |
BELIZE |
00 44 1522 568000 |
BENIN |
00 44 1522 568000 |
BERMUDA |
011 44 1522 568000 |
BHUTAN |
00 44 1522 568000 |
BOLIVIA |
00 44 1522 568000 |
BOSNIA-HERZEGOVINA |
00 44 1522 568000 |
BOTSWANA |
00 44 1522 568000 |
BRAZIL |
0015 44 1522 568000 |
BRITISH VIRGIN ISLS. |
011 44 1522 568000 |
BRUNEI |
00 44 1522 568000 |
BULGARIA |
00 44 1522 568000 |
BURKINA (UPP. VOLTA) |
00 44 1522 568000 |
BURUNDI |
00 44 1522 568000 |
CAMBODIA (KAMPUCHEA) |
001 44 1522 568000 |
CAMEROON |
00 44 1522 568000 |
CANADA |
1 855 746 2767 |
CANARY ISLANDS |
00 44 1522 568000 |
CAPE VERE ISLANDS |
00 44 1522 568000 |
CAYMAN ISLAND |
011 44 1522 568000 |
CENTRAL AFRICAN REP |
00 44 1522 568000 |
CHAD |
00 44 1522 568000 |
CHANNEL ISLANDS |
00 44 1522 568000 |
CHILE |
00 44 1522 568000 |
CHINA |
00 44 1522 568000 |
COCOS ISLANDS |
001 44 1522 568000 |
COLOMBIA |
005 44 1522 568000 |
COMOROS ISLANDS |
00 44 1522 568000 |
CONGO |
00 44 1522 568000 |
COOK ISLANDS |
00 44 1522 568000 |
CORSICA |
00 44 1522 568000 |
COSTA RICA |
00 44 1522 568000 |
CROATIA |
00 44 1522 568000 |
CUBA |
119 44 1522 568000 |
CURACAO |
00 44 1522 568000 |
CYPRUS |
00 44 1522 568000 |
CZECH REPUBLIC |
00 44 1522 568000 |
DENMARK |
00 44 1522 568000 |
DJIBOUTI |
00 44 1522 568000 |
DOMINICA |
011 44 1522 568000 |
DOMINICAN REPUBLIC |
011 44 1522 568000 |
DUBAI |
00 44 1522 568000 |
EAST TIMOR |
00 44 1522 568000 |
ECUADOR |
00 44 1522 568000 |
EGYPT |
00 44 1522 568000 |
EL SALVADOR |
00 44 1522 568000 |
EQUATORIAL GUINEA |
00 44 1522 568000 |
ESTONIA |
00 44 1522 568000 |
ETHIOPIA |
00 44 1522 568000 |
FALKLAND ISLANDS |
00 44 1522 568000 |
FAROE ISLANDS |
00 44 1522 568000 |
FIJI |
00 44 1522 568000 |
FINLAND |
00 44 1522 568000 |
FRANCE |
00 44 1522 568000 |
FRENCH POLYNESIA |
00 44 1522 568000 |
GABON |
00 44 1522 568000 |
GAMBIA |
00 44 1522 568000 |
GEORGIA |
00 44 1522 568000 |
GERMANY |
00 44 1522 568000 |
GHANA |
00 44 1522 568000 |
GIBRALTAR |
00 44 1522 568000 |
GREECE |
00 44 1522 568000 |
GREENLAND |
00 44 1522 568000 |
GRENADA |
011 44 1522 568000 |
GUADELOUPE |
00 44 1522 568000 |
GUAM |
011 44 1522 568000 |
GUATEMALA |
00 44 1522 568000 |
GUINEA |
00 44 1522 568000 |
GUINEA-BISSAU |
00 44 1522 568000 |
GUYANA |
001 44 1522 568000 |
HAITI |
00 44 1522 568000 |
HONDURAS |
00 44 1522 568000 |
HONG KONG |
001 44 1522 568000 |
HUNGARY |
00 44 1522 568000 |
ICELAND |
00 44 1522 568000 |
INDIA |
00 44 1522 568000 |
INDONESIA |
001 44 1522 568000 |
IRAN |
00 44 1522 568000 |
IRAQ |
00 44 1522 568000 |
IRISH REPUBLIC |
00 44 1522 568000 |
ISLE OF MAN |
00 44 1522 568000 |
ISRAEL |
012 44 1522 568000 |
ITALY |
00 44 1522 568000 |
IVORY COAST |
00 44 1522 568000 |
JAMAICA |
011 44 1522 568000 |
JAPAN |
010 44 1522 568000 |
JORDAN |
00 44 1522 568000 |
KAZAKHSTAN |
8~10 44 1522 568000 |
KENYA |
000 44 1522 568000 |
KIRIBATI |
00 44 1522 568000 |
KOREA NORTH |
00 44 1522 568000 |
KOREA SOUTH |
001 44 1522 568000 |
KOSOVO |
00 44 1522 568000 |
KUWAIT |
00 44 1522 568000 |
KYRGYZSTAN |
00 44 1522 568000 |
LAOS |
00 44 1522 568000 |
LATVIA |
00 44 1522 568000 |
LEBANON |
00 44 1522 568000 |
LESOTHO |
00 44 1522 568000 |
LIBERIA |
00 44 1522 568000 |
LIBYA |
00 44 1522 568000 |
LIECHTENSTEIN |
00 44 1522 568000 |
LITHUANIA |
00 44 1522 568000 |
LUXEMBOURG |
00 44 1522 568000 |
MACAO |
00 44 1522 568000 |
MACEDONIA |
00 44 1522 568000 |
MADAGASCAR |
00 44 1522 568000 |
MADEIRA ISLANDS |
00 44 1522 568000 |
MALAWI |
00 44 1522 568000 |
MALAYSIA |
00 44 1522 568000 |
MALDIVES |
00 44 1522 568000 |
MALI |
00 44 1522 568000 |
MALTA |
00 44 1522 568000 |
MARTINIQUE |
00 44 1522 568000 |
MAURITANIA |
00 44 1522 568000 |
MAURITIUS |
00 44 1522 568000 |
MEXICO |
00 44 1522 568000 |
MICRONESIA |
011 44 1522 568000 |
MOLDOVA |
00 44 1522 568000 |
MONACO |
00 44 1522 568000 |
MONGOLIA |
001 44 1522 568000 |
MONTENEGRO |
00 44 1522 568000 |
MONTSERRAT |
011 44 1522 568000 |
MOROCCO |
00 44 1522 568000 |
MOZAMBIQUE |
00 44 1522 568000 |
NAMIBIA |
00 44 1522 568000 |
NAURA |
00 44 1522 568000 |
NEPAL |
00 44 1522 568000 |
NETHERLANDS |
00 44 1522 568000 |
NETHERLANDS ANTILLES |
00 44 1522 568000 |
NEW CALEDONIA |
00 44 1522 568000 |
NEW ZEALAND |
00 44 1522 568000 |
NICARAGUA |
00 44 1522 568000 |
NIGER |
00 44 1522 568000 |
NIGERIA |
009 44 1522 568000 |
NIUE |
00 44 1522 568000 |
NORTHERN IRELAND |
00 44 1522 568000 |
NORWAY |
00 44 1522 568000 |
OMAN |
00 44 1522 568000 |
PAKISTAN |
00 44 1522 568000 |
PALAU |
011 44 1522 568000 |
PANAMA |
00 44 1522 568000 |
PARAGUAY |
00 44 1522 568000 |
PERU |
00 44 1522 568000 |
PHILIPPINES |
00 44 1522 568000 |
POLAND |
00 44 1522 568000 |
PORTUGAL |
00 44 1522 568000 |
PUERTO RICO |
011 44 1522 568000 |
QATAR |
00 44 1522 568000 |
ROMANIA |
00 44 1522 568000 |
RUSSIA |
8~10 44 1522 568000 |
RWANDA |
00 44 1522 568000 |
SAINT HELENA |
00 44 1522 568000 |
SAINT LUCIA |
011 44 1522 568000 |
SAN MARINO |
00 44 1522 568000 |
SAO TOME & PRINCIPE |
00 44 1522 568000 |
SAUDI ARABIA |
00 44 1522 568000 |
SENEGAL |
00 44 1522 568000 |
SERBIA |
00 44 1522 568000 |
SEYCHELLES |
00 44 1522 568000 |
SIERRA LEONE |
00 44 1522 568000 |
SINGAPORE |
001 44 1522 568000 |
SLOVAK REPUBLIC |
00 44 1522 568000 |
SLOVENIA |
00 44 1522 568000 |
SOLOMON ISLANDS |
00 44 1522 568000 |
SOMALIA |
00 44 1522 568000 |
SOUTH AFRICA |
00 44 1522 568000 |
SPAIN |
00 44 1522 568000 |
SRI LANKA |
00 44 1522 568000 |
ST PIERRE & MIQUELON |
00 44 1522 568000 |
ST VINCENT |
011 44 1522 568000 |
ST. KITTS & NEVIS |
011 44 1522 568000 |
SUDAN |
00 44 1522 568000 |
SURINAME |
00 44 1522 568000 |
SWAZILAND |
00 44 1522 568000 |
SWEDEN |
00 44 1522 568000 |
SWITZERLAND |
00 44 1522 568000 |
SYRIA |
00 44 1522 568000 |
TAIWAN |
002 44 1522 568000 |
TAJIKISTAN |
8~10 44 1522 568000 |
TANZANIA |
000 44 1522 568000 |
THAILAND |
001 44 1522 568000 |
TOGO |
00 44 1522 568000 |
TONGA |
00 44 1522 568000 |
TRINIDAD & TOBAGO |
011 44 1522 568000 |
TUNISIA |
00 44 1522 568000 |
TURKEY |
00 44 1522 568000 |
TURKMENISTAN |
8~10 44 1522 568000 |
TURKS & CAICOS ISLND |
011 44 1522 568000 |
TUVALU |
00 44 1522 568000 |
UGANDA |
000 44 1522 568000 |
UKRAINE |
00 44 1522 568000 |
UNITED ARAB EMIRATES |
00 44 1522 568000 |
URUGUAY |
00 44 1522 568000 |
USA |
1 855 746 2767 |
UZBEKISTAN |
8~10 44 1522 568000 |
VANUATU |
00 44 1522 568000 |
VATICAN CITY |
00 44 1522 568000 |
VENEZUELA |
00 44 1522 568000 |
VIETNAM |
00 44 1522 568000 |
YEMEN |
00 44 1522 568000 |
YEMEN ARAB REP |
00 44 1522 568000 |
ZAMBIA |
00 44 1522 568000 |
ZIMBABWE |
00 44 1522 568000 |