Terms & Conditions
We aim to make it clear and simple to order from Rimmer Bros. All orders placed on our website are governed by the following terms & conditions under English Law and consumers are deemed to have accepted these terms & conditions upon placing an order.
First and foremost, thanks for placing your order! We’ll get back to you immediately with an emailed order acknowledgement which will contain your unique order reference number and details of the products ordered. If the order contains any items which are deemed special order, we will contact you accordingly and request payment of a non-refundable deposit.
Upon despatch, we will send a further email and enclose tracking details if applicable.
If any of the products ordered become subsequently unavailable, we will advise you via email and cancel those items from your order, offering a substitute item where available. Once submitted, your order cannot be modified.
Prices & Payment
Depending on your global location, our website displays two prices in GBP, one including VAT at 20% for the UK only and one for all other worldwide countries (including the EU) which excludes VAT.
For convenience, our online currency converter also displays prices in other currencies, subject to exchange rate fluctuations and intended for guidance only. All orders will be charged in GBP.
Payment can be securely made via Debit or Credit card. Upon despatch, we will debit your payment card for the amount displayed in GBP, at which point title of the goods will pass to you. If there is a backordered item, this will not be charged for until despatch.
We also accept PayPal for orders where all items are displayed in stock. Your PayPal account will be debited at the point of placing the order.
All goods remain the property of Rimmer Bros until payment has been received.
For full details of Prices, VAT, Tax & Payment, click here: https://rimmerbros.com/c/Prices-VAT-Payment
Delivery of Your Order
Rimmer Bros will deliver the goods in accordance with the delivery address details entered by you and the shipping option selected by you at our checkout. If the order contains items which were out of stock, we may split the order into multiple shipments without prior notification. Please advise us immediately if you wish for the order to be held until complete.
Backordered items will follow carriage free at the earliest opportunity (certain exclusions apply for overseas orders) by the most economical method available. Displayed due dates for out of stock or special order items on our website are an estimate only and may be subject to change without prior notification. We will advise you of backorder progress via email. Special order items cannot be cancelled after 14 days of receipt of your order acknowledgement.
For full details of how we ship your order, click here: https://rimmerbros.com/c/Shipping
Damaged Upon Receipt or Shortage on Order
It happens sometimes and we understand that it’s inconvenient and not your fault. Let us know within 48 hours of delivery and we’ll take care of it for you. Please retain all packaging and do not sign for delivery if possible or mark the courier receipt as damaged.
Our customer services team will talk you through the procedure and get your order fulfilled as quickly as possible.
Delivery of Incorrect Goods
If there’s a problem upon delivery, don’t worry. Get in touch with us within 14 days of delivery and we’ll do our best to rectify the situation for you. Our customer services team (Contact customer services here: https://rimmerbros.com/c/Customer-Service
) will ascertain if the order has been incorrectly picked or packaged and will arrange for the goods to be exchanged. If we got it wrong, we’ll sort it out at no additional cost to you.
If you’ve ordered the goods incorrectly, it’s not a problem either. We’re happy to exchange incorrectly ordered goods too. Just let us know within 14 days and our customer services team will talk you through the procedure.
If you wish to cancel your order you can do so via email, phone or in writing to us. If we have not yet fulfilled your order, we will simply cancel the order internally and will not debit your payment card. If a cancelled order was prepaid via PayPal, we will return the funds accordingly. If you wish to cancel a special order item that we have taken a deposit for, we may be unable to return that deposit and will notify you of this.
If we have already fulfilled your order and made delivery, you can still cancel within 14 days of receipt of your order by contacting us as above. Our customer services team will explain our returns policy.
If you need to return an item to us, you’ll need to get in touch with our customer services team within 14 days of receipt of your order.
All returns must be pre-authorised with a returns authorisation (RA) number – this tells us that it’s come back from you. Please complete the Parts return form and ensure you enclose a copy with your returned items. The Return Form can be found on the back of your invoice or click here for a copy: Parts Return Form
All returns are subject to a physical inspection and we must have received and inspected the product before an exchange or credit can be issued.
In additional to your statutory rights above, you can also return items to Rimmer Bros 14 - 28 days after receipt of your order. These returns will only be considered for exchange or as a credit against future orders and must not have been fitted and be in their original, undamaged packaging. A small restocking fee may be applied depending upon circumstances. No returns will be considered after 28 days.
For full details of Returns Policy, click here: https://rimmerbros.com/c/Returns
Defects & Warranty
All goods are covered by a 12month manufacturer’s warranty unless specifically stated otherwise.
If a product develops a fault within the first 30 days after receipt, you may return the item for a refund or a replacement unless the fault is attributed to installation error or incorrect application.
Beyond 30 days, the product will need to be inspected by the manufacturer who will either repair or replace the unit within 30 days of receipt if deemed to be of faulty manufacture.
You will need to contact our customer services team if you suspect a product defect or failure and they will do their best to assist you in a timely manner. You will also need to complete a warranty form so that we can capture the full details of failure.
For full details of Warranty policy and to get a downloadable warranty form, click here: https://rimmerbros.com/c/Warranty
Rimmer Bros is not liable for any loss of business, expenses or income under any circumstances through the supply or non-supply of goods and/or services, or due to any product defect or failure. Rimmer Bros makes every effort to supply goods that are accurate to description, fit for purpose and of satisfactory quality. Rimmer Bros reserves the right to alter product specifications without prior notification and will not be subject to any claim that may arise from such minor variations. Whilst we take every care to ensure that our website and information herein is as accurate as possible, errors and omissions are excepted.
For further legal information, click here: https://rimmerbros.com/c/Warranty
Your data is safe with us. We only share the essential data needed to fulfil our part of the contract, for example: we advise the courier of your name, address and contact details to ensure the order is delivered in a timely manner, so please check that the information you give us is accurate.
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