The best return policy in the business!
All returns must be pre-authorised with a returns authorisation (RA) number. Returned products without an RA number will be subject to delay and possible return to sender. Parts Return Form
All returns are subject to a physical inspection. We must have received and inspected the product before an exchange or credit can be issued. Defective items are backed 100% and after 30 days can be returned for exchange only. See also Warranty
Returns of Parts Not Required - within 14 days
All goods sold by Mail Order are covered by the Consumer Contracts Regulations, which allow for a fourteen day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter, fax or e-mail at any time up to and including the fourteenth working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. Return carriage charges are non-refundable. We will acknowledge receipt of your written cancellation by issuing a 'Returns Authorisation Number' which should be quoted and accompanied by a proof of purchase or invoice when returning the goods. Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered by Rimmer Bros on customer's behalf.
Returns of parts not required - within 14 - 28 days
As an added benefit to Rimmer Bros customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 14 day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria. Please note that any offset, credit or refund will be at the sole discretion of Rimmer Bros Ltd.
A 'Returns Authorisation Number' must be applied for within the 14 to 28 day period. Where goods have been correctly supplied, it may be possible to offset the full value of the return against another order of the same or higher value. Alternatively, a credit note (for the full value) could be offered. Please note that any cash refund will be subject to a handling charge (typically 15% min £5) to cover administration and re-stocking costs. Return carriage charges are non-refundable.
All goods returned for a credit or exchange must be accompanied by our invoice quoting the 'Return Authorisation Number'. Please complete the form on the reverse side of the invoice. Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain a proof of shipment. No responsibility can be accepted for goods received by us, damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered by Rimmer Bros on customer's behalf.
Returns of Parts Not Required - Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our Warranty
Returns of ‘Kits’
Where a kit has been supplied (either pre-packaged or as discounted items individually listed on our invoice), then the whole kit must be returned for credit or exchange (as per conditions listed above). No refund will be offered for the return of a partial kit.
Returns of Exchange 'Old Units'
There is no specific time limit for the return of exchange old units except for Genuine Land Rover & MG Rover parts, where old core must be returned within 80 days. Please contact us prior to returning the old unit for a 'Return Authorisation Number'. This speeds up the process of returning the surcharge refund. See reverse of invoice for full details of returns procedure.
Please note that old core must be complete and serviceable and drained of fluids where applicable. We reserve the right to retain all or part of the surcharge if the unit is irreparable, damaged or not identical to the type supplied.
Old core parts should NOT be dissembled for inspection purposes.
The core parts returned MUST be the same as the original part supplied and MUST be returned in the packaging used for the supply of the original part, AND must be safely fixed/fastened in that packaging – failure to comply may result in a charge being levied for any resulting or consequential costs incurred.
Returned core parts should NOT be cleaned by abrasive methods such as sandblasting or glass beading. If such cleaning methods have been used and damage has occurred the return core will be rejected and no credit will be issued.
Other returns will be dealt with in accordance with your statutory rights, if applicable, or our warranty.
Please note that returns are processed as quickly as possible. During busy periods, especially in the Spring and Summer, returns may take up to 14 days to process. Your statutory rights remain unaffected.