Rimmer Bros Employment Opportunities

** UPDATED 14th October 2024 **

Contact Centre Car Parts Sales Advisors

What should you expect as a Car Parts Sales Advisor?

You will join a busy team of experienced Car Parts Sales Advisors and support customers with parts selection and technical questions in person, by phone, email or live chat.

We have an international customer base, worldwide logistics and a reputation for service and quality to uphold. We aim to provide a full parts service for Triumph, MG, Rover, Mini, Morris Minor, Austin Healey, Land Rover, Range Rover and Jaguar vehicles supported by vast stocks in our 100,000 sq. ft. warehouse. We aim to be the best!
We will provide full training for the role and will aid and support you throughout your development. You will be fully supported with researched & printed Catalogues, Electronic Parts Catalogues, Historical Parts Manuals, Technical Publications and a wealth of departmental experience.
Rimmer Bros offer a safe and friendly working environment, with a proven employer record. We value our staff!

What do we expect?

We are looking for enthusiastic Car Parts Sales Advisors with a passion for cars and a proven record for excellent customer service. You will be required to deal with customer inquiries in a timely, polite and professional manner and be highly organised with excellent communication skills. As a representative of the company, you will be responsible for maintaining our reputation for high-quality customer care at all times.

Skills & Experience Required

Previous experience in a contact centre environment is essential.
Able to offer an excellent attitude towards customers and customer service, being outwardly positive with first-rate written and verbal communication skills.
IT literate – we operate a retail mail-order computer system with a dedicated ticketing system for customer enquiries.
Multi-channel communications – Ability to use phone, email, chat and social media platforms as required to communicate with customers.
Have a problem-solving approach with the ability to identify and rectify issues to the benefit of current and future customers - continuous improvement is our goal.
Willingness to learn and be hard working.
Automotive Parts experience is required and a Western European language is beneficial but not essential

Normal hours will be 42.5 hours over 5 days per week. 08:30 – 17:30.
20 days holiday + statutory bank holidays, staff discount, contributory pension plan
Location: Bracebridge Heath, Lincoln, Lincolnshire
Job Type: Full-time
Work Location: Based at our Lincoln office on site in person

Benefits:

Additional leave
Company pension
Cycle to work scheme
Employee discount
Life insurance
Free On-site parking
Opportunity to attend paid events and represent the company in country and abroad
Air Conditioned office

Salaries are dependent on experience.

Download Application Form

Please return your completed application form marked
Private and Confidential
FAO. The Personnel Department
Rimmer Bros Limited.
Triumph House, Sleaford Road
Bracebridge Heath,
Lincoln LN4 2NA. England

Tel: 01522 563356
email: jobs@rimmerbros.com
www.rimmerbros.com

Please Note: Only successful applicants will be contacted

Rimmer Bros Employment Opportunities

** UPDATED 14th October 2024 **

Contact Centre Car Parts Sales Advisors

What should you expect as a Car Parts Sales Advisor?

You will join a busy team of experienced Car Parts Sales Advisors and support customers with parts selection and technical questions in person, by phone, email or live chat.

We have an international customer base, worldwide logistics and a reputation for service and quality to uphold. We aim to provide a full parts service for Triumph, MG, Rover, Mini, Morris Minor, Austin Healey, Land Rover, Range Rover and Jaguar vehicles supported by vast stocks in our 100,000 sq. ft. warehouse. We aim to be the best!
We will provide full training for the role and will aid and support you throughout your development. You will be fully supported with researched & printed Catalogues, Electronic Parts Catalogues, Historical Parts Manuals, Technical Publications and a wealth of departmental experience.
Rimmer Bros offer a safe and friendly working environment, with a proven employer record. We value our staff!

What do we expect?

We are looking for enthusiastic Car Parts Sales Advisors with a passion for cars and a proven record for excellent customer service. You will be required to deal with customer inquiries in a timely, polite and professional manner and be highly organised with excellent communication skills. As a representative of the company, you will be responsible for maintaining our reputation for high-quality customer care at all times.

Skills & Experience Required

Previous experience in a contact centre environment is essential.
Able to offer an excellent attitude towards customers and customer service, being outwardly positive with first-rate written and verbal communication skills.
IT literate – we operate a retail mail-order computer system with a dedicated ticketing system for customer enquiries.
Multi-channel communications – Ability to use phone, email, chat and social media platforms as required to communicate with customers.
Have a problem-solving approach with the ability to identify and rectify issues to the benefit of current and future customers - continuous improvement is our goal.
Willingness to learn and be hard working.
Automotive Parts experience is required and a Western European language is beneficial but not essential

Normal hours will be 42.5 hours over 5 days per week. Approx. 08:30 – 17:30.
20 days holiday + statutory bank holidays, staff discount, contributory pension plan
Location: Bracebridge Heath, Lincoln, Lincolnshire
Job Type: Full-time
Work Location: Based at our Lincoln office on site in person

Benefits: